Black Friday Peak trade notice

Incident Report for PayJustNow

Resolved

As Black Friday approached, we thanked you for choosing PayJustNow to make your shopping experiences more flexible and rewarding. This weekend turned out to be one of the busiest we’ve ever seen, and we're pleased to report that we rose to the occasion.

We worked hard to ensure a smooth experience for all of our customers, even during the peak of high transaction volumes and inquiries. While there were slightly longer wait times at times, we're grateful for your patience and understanding as we gave every customer the care and attention they deserved.

Now that the weekend has wrapped up, we're happy to confirm that all channels are caught up, and service levels were managed even better than expected. Thank you again for being a part of our Black Friday success. We appreciate your continued trust and look forward to serving you again soon!

Although Black Friday is over, this article is still a useful guide to get the most from your service query in the future: https://community.payjustnow.com/support/solutions/articles/154000211056-peak-retail-service-promise
Posted Dec 02, 2024 - 06:27 CAT

Update

With Black Friday behind us and in the midst of the last minute dash, we appreciate you for choosing PayJustNow to make your shopping experiences more flexible and rewarding. This weekend promises to be one of the busiest we’ve ever seen, and we’re ready to rise to the occasion for you.

To ensure the smoothest experience possible, we’ve prepared extensively to handle the high volume of transactions and inquiries. That said, you may experience slightly longer wait times as we assist everyone with the care and attention they deserve.

Please read through our Peak Trade Service Promise for insights how to navigate our support channels like a boss! https://community.payjustnow.com/support/solutions/articles/154000211056-peak-retail-service-promise

Happy shopping.
Posted Nov 30, 2024 - 10:29 CAT

Monitoring

As Black Friday approaches, we want to thank you for choosing PayJustNow to make your shopping experiences more flexible and rewarding. This weekend promises to be one of the busiest we’ve ever seen, and we’re ready to rise to the occasion for you.

To ensure the smoothest experience possible, we’ve prepared extensively to handle the high volume of transactions and inquiries. That said, you may experience slightly longer wait times as we assist everyone with the care and attention they deserve.

Please read through our Peak Trade Service Promise for insights how to navigate our support channels like a boss! https://community.payjustnow.com/support/solutions/articles/154000211056-peak-retail-service-promise

Happy shopping.
Posted Nov 29, 2024 - 03:15 CAT
This incident affected: Support Platforms (Chat, Email, Phones).