Start Time: 9 July at 15:00 Affected Systems: Customer profile access, order information retrieval
What’s Happening We're currently experiencing a temporary issue that is preventing our support team from accessing customer profiles and order details. This may cause delays in resolving queries that require account-specific information.
What Caused It The issue stems from an expired internal VPN security certificate, which is currently blocking secure connections to our customer data services.
What We’re Doing Our technical team is actively working to:
-Renew and deploy the updated security certificate
-Restore connectivity across all affected systems
-Monitor performance to ensure everything is fully operational once access is restored
Your Data Is Safe All customer data remains encrypted and secure. There has been no unauthorised access.
What You Can Still Do Urgent requests can still be submitted through our normal support channels — our team will assist as soon as possible
All non-account-related services remain unaffected
Self-service options in the customer portal are fully available
We’ll continue to provide updates every 30 minutes until the issue is resolved. Thank you for your patience and understanding.
Posted Jul 10, 2025 - 09:46 CAT
This incident affected: Support Platforms (Chat, Email, Phones).