Monitoring - We’ve just unveiled our fresh new look — a bold step forward in how we show up for you. But while we’ve been busy building something beautiful, we’ve also hit a few unexpected snags behind the scenes.
On the 5th and 6th of April, 2.4% of transactions processed through the PayJustNow app failed on the surface — but in 910 of those cases, the money was actually debited from our consumers' accounts. That’s 910 too many.
We’re deeply sorry.
This is not who we are. PayJustNow was built to empower — to make shopping safer, smarter and stress-free. To be a platform people can rely on. Right now, for some of you, we’ve missed that mark — and we know that’s frustrating, confusing, and stressful. It’s also completely out of character for us.
We want you to know that we’re putting serious pressure on our acquiring bank and payment gateway partners to get this resolved urgently. We’re not brushing this off, and we’re not making excuses. We're taking responsibility — and doing everything we can to make things right.
To every person affected: we see you. We feel your frustration. And we’re committed to restoring the trust you’ve placed in us.
A SMS will be sent this afternoon to all consumer impacted notifying you that your transaction (in some cases "transactions") have been identified and queued for reversal by the bank.
Apr 15, 2025 - 11:53 CAT
Identified - Between 4 and 9 April, we experienced an intermittent network issue during payment processing between your account and our payment gateway. As a result, some transactions were incorrectly marked as failed—even though funds were deducted.
We’ve identified all the affected transactions, and our payment gateway has started reversing them. Because these were marked as failed on our system, we’re unable to issue refunds from our side—hence the reversals being processed directly by the gateway team.
They’ve committed to finalising all reversals by the end of today, and you can expect the funds to reflect in your account within 1 to 3 business days.
We know this isn’t ideal, and we really appreciate your patience while we’ve worked to sort it out. Most affected consumers have been communicating with our team, and to provide updates efficiently we recommend if you are affected to subscribe to this Incident to get real time alerts on progress as it develops.
Apr 11, 2025 - 13:37 CAT
Resolved -
This incident has been resolved.
Apr 10, 06:31 CAT
Update -
We are continuing to monitor for any further issues.
Apr 10, 06:25 CAT
Monitoring -
🚀 The new PayJustNow is here!
We’ve rolled out our latest update — and while there were a few minor teething issues (thanks tech gremlins 🙃), everything’s up, running, and ready for you to tap, shop, and go. Please be sure to update your App when prompted to do so.
Thanks for riding it out with us — we truly appreciate your patience and support. 💛
Update -
We are continuing to investigate this issue.
Apr 6, 20:04 CAT
Investigating -
We're excited to announce the launch of our new app! During this transition, we may be temporarily offline. We appreciate your patience and understanding as we work to bring you an enhanced experience. Stay tuned for updates!
Apr 6, 20:04 CAT
Resolved -
This incident has been resolved.
Apr 8, 05:36 CAT
Update -
🔧 Fix Alert + 🎉 Fresh Update Incoming!
We’ve squashed the bug 🐞 and polished things up — our Scan to Pay feature will be up and running in the new app version 3.0.1, landing shortly in your app store.
📲 Update coming soon — keep an eye out!
Thanks for your patience. You’re the best kind of humans 💛 #PayJustNow #AppUpdate #ScanToPay
Apr 7, 14:30 CAT
Identified -
We’re currently aware of an issue affecting the Scan to Pay functionality, and our tech team is already on it.
In the meantime, please make sure your PayJustNow app is updated to the latest version—this often helps resolve hiccups and ensures you’ve got all the latest fixes and features.
Thanks for your patience while we get this sorted.
Apr 7, 11:23 CAT